Custom Designs 
Every design you see on zyliedesigns.com is uniqe. If there is something you see but want a different color or style, just let us know and we can custom design something for you. There is a $25.00 custom design fee for any new stationery, birth announcement or invitations you don't see on the site. 

HOW DO I PLACE AN ORDER? 
The easiest way to place an order with zyliedesigns.com is by using our secure on-line shopping cart. Please remember to email any questions before you place your order to debra@zyliedesigns.com or use our CONTACT us page. 

  • The image you see is a visual representation but text should be readable in the preview. Colors are matched as close as possible to the source but can vary computer to computer. 

  • Before submitting your order, it is imperative that you carefully check your order for any changes that need to be made. If you have a special request or specific instructions, please enter the information in the "special instructions" box during the checkout process. All changes must be saved by clicking on the "Update" button. Orders taken over the phone via our customer service are the sole responsibility of the customer to review. 

  • After placing your order, you will receive an Order Confirmation from us. We want you to be delighted with your product(s) from zyliedesigns.com so PLEASE immediately check the Order Confirmation carefully! Even if you placed your order via our telephone customer service, YOU are responsible for making any necessary changes! Similarly, requests to change your order over the phone are the sole responsibility of the customer, so it is best to send us changes in writing! Submit any changes by email to contact@zyliedesigns.com or use our CONTACT us page and be sure to include your order number in the Subject Line of your email. 

 

Proofs 

Proofs will be pasted into the body of an e-mail. This will strictly be for wording since the design typically does not look like finished product. If you need a proof to be mailed, extra fees apply. You'll receive an emailed proof within 3 business days. Your approval is required before these items are processed. 


Turnaround Time 
Once your order is received, you will receive an automatic e-mail confirming your order. If proof is requested, the proof will be emailed within 3-5 business days of receipt of order. Orders will typically take 7-14 business days to customize and ship. Ask about rush orders. 

Payment Options 
We accept the following payment options:

  • American Express

  • Visa

  • MasterCard 


Sales Tax 
Applicable sales tax will be added to shipments being made to any location within New Jersey. 

How long will my order take? How can I rush my order? 
Our products production and delivery time vary. Most invitation orders take 7-10 days once the final proof is approved. Custom Design orders are processed the first business day received and completed within 5 business days unless additional changes are requested by customer. We ship orders using USPS. 

Shipping Costs 
All orders are shipping from the United States Postal Service (USPS) Priority mail. Special note about USPS Priority Mail: USPS Priority Mail is generally the least expensive ground option and often quickest across the coast. We have safely shipped thousands of packages using this method without incident and have found it to be extremely reliable. However, please note that USPS strives for 2-3 day delivery times but this is not guaranteed and during peak periods delivery may take up to 1-2 weeks and no tracking progress is available. We do provide a delivery confirmation number at the time of shipment, which is later validated with the date and time of actual delivery. You may try to assess the status of your package using the delivery confirmation number at www.usps.com. If you did not receive a package that USPS has noted as delivered, please contact your local post office for assistance in tracking it down. Please note that while Priority Mail has proven highly reliable and we have shipped thousands of packages (99%+) with successful delivery as promised, there has been a very small number of packages that have been delivered later than anticipated and others which were lost or tampered with because there was not a secure place where postal carriers could leave the box. Customer assumes some risk with choosing this option and we recommend that you alert your postal carrier by leaving a note instructing them where to leave the package securely. Please note that Traylor Papers cannot accept any liability for packages claimed as not received if the USPS has verified proof of delivery confirmation 

Return Policy/Errors 
Any personalized stationery is non refundable. If a mistake is made by us, please contact us and we will be glad to fix it for you. 

  • Zylie Designs will accept authorized returns for 30 days from date of purchase for a full refund or replacement on the merchandise only. Shipping costs or any other costs incurred to receive the merchandise will not be refunded. Customer is responsible for paying any shipping or packaging costs of returning the product to us in its original condition. 

  • Once we receive the returned item(s), we will either ship you the exchanged item requested or issue you a full refund for the product(s) being returned. This process may take up to two weeks. In some cases where verbal permission has been given to expedite the exchange, we will charge the credit card on file and ship the new item prior to receiving the return. Once the return as been inspected and received a credit will be issued to your credit card. 


Changes/Cancellations 
All of the designs are unique. If any of the information you have provided is incorrect, please use the Contact Us form immediately! Include your order number with the correct information and we‘ll make the necessary changes. If you decide to cancel an order before it's shipped out, there may be a small fee depending on how far along we are with your order. Please understand this is only to cover the cost of materials used in the creation process. 

Errors 
Even though we check and double check every order before it leaves the office it's true, sometimes a typo or mistake does reach a customer. So sorry! We're more than happy to correct it for you. If you receive your order and it differs from your invoice please fill out the Contact Us form. Be sure to include your invoice number and full details on which item is incorrect and how it should correctly read. Reprints are usually processed the same day and sent out regular mail. 

E-mail Privacy Policy 
We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information. 

How we protect your privacy 
We use security measures to protect against the loss, misuse and alteration of data used by our system. 

Sharing and Usage 
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you. 

Security/Privacy Information 
The security and privacy of your online purchase is of the utmost importance to us. We use industry standard efforts to safeguard the confidentiality of your personal identifiable information, such as firewalls and Secure Socket Layers (SSL). SSL encryption technology is designed to prevent the unauthorized viewing and downloading of your order information. We also do everything in our power to protect user-information off-line. All of our users information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. 
 

FREQUENTLY ASKED QUESTIONS

CONTACT US

Tel: 917-685-3668 

 Montville, New Jersey

© 2017 BY ZYLIE DESIGNS